Terms of Service

Effective Date: July 2025
Legal Entity: Lead Forward HQ, a registered DBA under Cade Operations Consulting LLC
Jurisdiction: State of North Carolina, County of Wake

1. Overview

These Terms of Service ("Terms") govern your use of Lead Forward HQ’s leadership development platform, including subscriptions, content, templates, coaching, classes, and community forums. By purchasing a membership or accessing services, you agree to these Terms.

2. Subscription Terms

Billing & Renewal: Subscriptions renew automatically on a monthly or annual basis, depending on the plan you select.

Cancellation: Please see our Refunds & Cancellation Policies.

3. Content Access & Usage

Content: All content, including lessons, templates, classes, and group coaching, is for individual use only.

Templates: Templates are for personal or internal business use and should not replace legal, HR, or financial counsel. You are solely responsible for how they are adapted and used.

Prohibited Use: You may not resell, redistribute, or share materials with non-members. Violations will result in account termination or possible legal action. 

4. Coaching, Classes & Group Sessions

Booking Windows:

  • 1:1 Coaching: Book or cancel at least 24 hours in advance.

  • Classes & Group Coaching: Book at least 48 hours in advance; cancel at least 1 week in advance of the first session.

Coach Discretion: Coaches reserve the right to decline clients not deemed a good fit. In such cases, clients will be refunded.

Minimum Participation Requirement: Classes and group coaching sessions may be rescheduled or canceled if the minimum number of participants is not met.

No Recordings Provided: To ensure privacy and real-time engagement, recordings of classes or group coaching sessions will not be provided.

5. Community Forums

Access: Forums are segmented by tier. Posts must be made under your account identity (anonymous posting is not allowed).

Moderation: We reserve the right to remove content or restrict users who violate community guidelines.

6. Respectful Participation

All users are expected to:

  • Show respect for coaches and peers

  • Maintain confidentiality of shared experiences

  • Avoid offensive or discriminatory language

  • Engage constructively in discussions

Violation of these standards may result in removal from the platform or services.

7. Privacy & Data

Data Collected: We collect personal information including your name, email, and any assessments or session materials you upload.

Session Notes: Coaching notes are securely stored and accessible only to your coach and Lead Forward HQ leadership.

8. Disclaimers

No Guarantees: Outcomes vary based on individual effort. Lead Forward HQ does not guarantee results.

Not a Substitute: Coaching services are not therapy, legal, HR, or financial advice.

9. Legal

These Terms are governed by the laws of the State of North Carolina, County of Wake. Any disputes shall be resolved in courts located in that jurisdiction.

If you have questions about these Terms, please contact us at support@leadforwardhq.com