Privacy Policy
Effective Date: July 2026
Legal Entity: Lead Forward HQ, LLC
Contact: support@leadforwardhq.com
1. Overview
This Privacy Policy ("Policy") describes how Lead Forward HQ, LLC ("Lead Forward HQ," "we," "our," or "us") collects, uses, discloses, stores, and protects personal information obtained through our website, products, services, subscriptions, workshops, coaching services, and related offerings (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read and understood this Policy.
2. Information We Collect
Personal Information: We may collect information that identifies, relates to, describes, or could reasonably be associated with you, including but not limited to your name, email address, company name, job title, billing information, and any information you voluntarily submit through forms, assessments, surveys, coaching intake questionnaires, worksheets, or other interactions with our Services.
Automatically Collected Data: When you access our website or Services, we and our service providers may automatically collect certain information, including Browser type, Device information, IP address, Operating system, Website usage and analytics data, Cookies and similar technologies.
Third-Party Tools: We use trusted third-party service providers to operate and deliver our Services, including providers for website hosting, payment processing, scheduling, video conferencing, community management, forms, surveys, analytics, and other business operations. These providers may collect, process, and store Personal Information in accordance with their own privacy policies. Examples of providers we currently use include Squarespace, Stripe, Acuity, Circle, Zoom, and Typeform. Our service providers may change from time to time as our business evolves.
3. How We Use Your Information
We may use your Personal Information for the following purposes:
To process payments, manage subscriptions, and administer your account.
To provide, operate, maintain, and improve our Services.
To schedule and deliver coaching sessions, workshops, and other Services.
To personalize your experience and provide relevant coaching, learning resources, and support.
To communicate with you regarding your account, purchases, scheduling, updates, customer support, and other service-related matters.
To send marketing communications, newsletters, and promotional materials where permitted by law. You may opt out of marketing communications at any time.
To analyze usage trends, improve our website and Services, and develop new products and offerings.
To protect the security and integrity of our Services, prevent fraud, and enforce our agreements.
To comply with applicable legal obligations and respond to lawful requests from governmental authorities.
4. Sharing Your Information
We may share your Personal Information in the following circumstances:
Authorized Personnel: We may share Personal Information with our employees, contractors, coaches, facilitators, and other authorized personnel who require access to provide coaching services, workshops, customer support, or other Services on our behalf.
Service Providers: We may share Personal Information with trusted third-party service providers that assist us in operating our business, including website hosting, payment processing, scheduling, communications, video conferencing, community management, analytics, and other business operations. These providers are authorized to use your information only as necessary to perform services on our behalf or as otherwise described in their own privacy policies.
Legal Requirements: We may disclose Personal Information when required to do so by law, regulation, legal process, or governmental request, or when we believe such disclosure is necessary to protect our rights, comply with legal obligations, investigate fraud or security issues, or protect the safety of our users or others.
Business Transfers: If Lead Forward HQ is involved in a merger, acquisition, financing, sale of assets, or other business transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.
No Selling or Renting: We do not sell or rent your Personal Information to third parties.
5. Data Storage & Security
Storage: Personal Information may be stored and processed by Lead Forward HQ and our trusted third-party service providers. Data may be stored on servers located in the United States or other jurisdictions where our service providers operate.
Security: We implement reasonable administrative, technical, and organizational safeguards designed to protect Personal Information from unauthorized access, use, disclosure, alteration, or destruction. Access to Personal Information is limited to authorized employees, contractors, coaches, facilitators, and service providers who require such access to perform their responsibilities. While we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Retention: We retain Personal Information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal interests. Retention periods may vary depending on the nature of the information and the policies of our third-party service providers.
6. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your Personal Information, including the right to request:
Access to the Personal Information we maintain about you.
Correction of inaccurate or incomplete Personal Information.
Deletion of certain Personal Information.
A copy of certain Personal Information in a portable format.
Restriction of or objection to certain processing activities.
Withdrawal of consent where our processing is based on your consent.
Opt-out from certain marketing communications or other uses of Personal Information.
To submit a request, please contact us using the information provided in the “Contact Us” section of this Policy. We may take reasonable steps to verify your identity before processing a request.
Certain requests may be limited or denied where permitted by applicable law, including when we must retain information to complete a transaction, comply with a legal obligation, resolve disputes, enforce our agreements, prevent fraud, or protect our legal rights.
Because some Personal Information is maintained through third-party service providers, we may need to work with those providers to fulfill your request. We will respond to verified requests in accordance with applicable law.
7. Minors
Our Services are intended for adults and individuals seeking professional leadership development. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have collected Personal Information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete such information.
If you believe that a child under 13 has provided Personal Information to us, please contact us using the information provided in the "Contact Us" section of this Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, legal requirements, or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this Policy and may provide additional notice where required by applicable law, such as by email, through our website, or within our community platform.
Your continued use of the Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy.
For questions or concerns, contact us at support@leadforwardhq.com.