Privacy Policy
Effective Date: July 2025
Legal Entity: Lead Forward HQ, a registered DBA under Cade Operations Consulting LLC
Contact: support@leadforwardhq.com
1. Overview
This Privacy Policy outlines how Lead Forward HQ collects, uses, stores, and protects your personal information. By using our services, you agree to the practices described in this policy.
2. Information We Collect
Personal Information: We collect your name, email address, encrypted payment details, and any information voluntarily submitted through forms before coaching sessions or classes.
Automatically Collected Data: Squarespace, our website host, collects data such as browser type, device information, and IP address, which may be shared with us.
Third-Party Tools: We utilize services such as Squarespace, Stripe, Acuity, Circle, Zoom, and Typeform. These platforms may collect data under their own terms and privacy policies. This list may change as our business evolves.
3. How We Use Your Information
We use your information to:
Process payments and manage subscriptions
Provide and improve our services
Communicate updates and marketing messages (with opt-out options)
Deliver personalized coaching and support experiences
4. Sharing Your Information
With Coaches: Coaches receive relevant client information to prepare for group coaching, 1:1 coaching, or classes.
With Service Providers: We share necessary data with trusted partners to operate and improve our platform.
No Selling or Renting: We do not sell or rent your data to third parties.
5. Data Storage & Security
Storage: Data is stored by third-party platforms (e.g., Squarespace, Acuity, etc.), primarily in U.S.-based servers.
Security Measures: Access to tools is password-protected and limited to approved employees and coaches.
Retention: We retain data as long as third-party providers do; we do not manage separate data storage systems.
6. Your Rights
Access: You may request access to personal data we can view within client profiles in tools like Squarespace and Acuity.
Correction & Deletion: We can delete client profiles upon request but cannot alter individual data fields.
Legal Frameworks: We aim to respect legal frameworks like GDPR and CCPA to the extent our third-party tools support them.
7. Minors
Our services are designed for individuals seeking leadership development. While the platform is not restricted to users over 18, it is not targeted toward minors. We do not knowingly collect personal data from children under 13. Parents or guardians may contact us if they believe a minor’s information has been collected inappropriately.
8. Policy Updates
We will notify users of changes via email and an update in our community forum. Continued use of the platform after updates constitutes acceptance of the new policy.
For questions or concerns, contact us at support@leadforwardhq.com.