Cancellation & Refund Policies

This Refund & Cancellation Policy applies to all subscriptions, workshops, and coaching services provided by Lead Forward HQ.

Subscriptions

• Subscriptions auto-renew monthly or annually depending on the plan.

• Subscription fees are non-refundable, including for partially used or unused subscription periods.

• You may cancel anytime; access continues until the end of the current billing cycle.

• A confirmation email will be sent upon cancellation.

1:1 Coaching

• Sessions canceled or rescheduled at least 24 hours before the scheduled start time may be rescheduled or, where applicable, refunded.

• Cancellations within 24 hours are non-refundable. Missed sessions without prior notice ("no-shows") will be considered completed sessions and are not eligible for refund or rescheduling.

• If a coach determines a client is not a good fit, the client will be refunded for any unused sessions in their package.

Group Workshops

• Workshop registrations canceled at least 7 calendar days before the scheduled workshop are eligible for a full refund. Cancellations made fewer than 7 calendar days before the workshop, or failure to attend, are non-refundable.

• If a workshop is canceled by Lead Forward HQ, a full refund will be issued.

Refund Method

• Refunds are issued to the original payment method.

• Refunds for workshops and coaching may take 5–10 business days to appear on your statement.